Customer Adoption Accelerates as Avaya Cloud Office™ Adds New Features Enabling Businesses to Leverage Cloud Communications Empowering Their Workforce

Avaya (NYSE:AVYA) and RingCentral Inc. (NYSE:RNG) today announced global expansion and new features for Avaya Cloud Office™ by RingCentral® as customer adoption continues to grow. Now available in 13 countries1, Avaya Cloud Office is a UCaaS solution that reduces cost and complexity while empowering workforces to call and connect across any device and work environment.

Nearly 72 percent of businesses have been rethinking how they work and 74 percent of businesses say they are focused more on unified communications since the pandemic, but many organizations are still lacking a cloud-based unified communications solution that can meet the needs for people working across multiple locations and devices.

Alta California Regional Center (ACRC), is a nonprofit corporation assisting over 25,000 clients with intellectual, physical and developmental disabilities. ACTC chose Avaya Cloud Office to transition 600 employees across 9 locations from their on-premise phone system to a more flexible cloud communication solution and continue providing its important services for clients and their families. “We wanted a well-known player in the industry who was rock-solid. With Avaya, we knew we’d get that from them with their cloud solution. They have been great to work with from start to finish,” explained Phil Adams, IT Engineer, ACRC. “Avaya has opened our eyes to what’s possible during and after the pandemic in terms of how work gets done. Now that we have Avaya Cloud Office, we’re reevaluating our remote work policy for the long-haul. Our clients depend on us for critical resources and care, pandemic or not. Our teams can communicate and collaborate a lot faster now than they could previously, which is helping our clients feel more confident in their relationships with us. At the same time, we’re saving in terms of costs and productivity. It’s a win-win.”

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