Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced its acquisition of Kare Knowledgeware, a customer experience (CX) platform that optimizes workflow orchestration, knowledge management, analytics and business intelligence. The acquisition and integration of Kare Knowledgeware into Dialpad Contact Center broadens the application of artificial intelligence (AI) and natural language processing (NLP) throughout the Dialpad platform to enable conversational AI and elevate both the customer and agent experience.
“Dialpad is thrilled to welcome Kare Knowledgeware for both its innovative technology and incredibly talented workforce,” said Craig Walker, CEO, Dialpad. “Kare Knowledgeware and Dialpad have very similar DNA, with a passion to pursue the vast possibilities of AI, turn them into reality and leverage the power of AI to revolutionize the CX industry.”
Kare Knowledgeware improves self-service functionality by organizing unstructured data and automating responses to common customer inquiries, analyzing and administering crucial insight from traffic to drive strategic business decisions. The application of Kare Knowledgeware technology can resolve inbound support traffic handled by Kare by up to 95% and significantly increase online revenue through self-service.