Dialpad Builds on Proprietary Generative AI Capabilities with Google Cloud Partnership and Vertex AI

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Dialpad — the industry-leading Ai-Powered Customer Intelligence Platform — today announced it is partnering with Google Cloud to develop new generative AI for users. The partnership will bring together capabilities that will make it easier for Dialpad customers to work smarter and more efficiently than ever before. Building on over a decade-long history of Ai innovation and delivering hundreds of Ai-enabled capabilities, this partnership will bring Google Cloud Vertex AI capabilities into the Dialpad platform, further elevating its generative Ai capabilities to fuel customer insights, boost team productivity and collaboration, and improve sales and services teams’ intelligence and interactions with customers.

In today’s hybrid and remote workplace where speed and ease of use are paramount, users need real-time insights that will allow them to remain at the forefront of their industry. When it comes to leveraging AI, it must be frictionless, fast, and simple for every user, regardless of role or business function. The Dialpad and Google Cloud partnership will solve the biggest pain points facing businesses who are seeking to deploy AI solutions holistically by establishing the proper foundations and leveraging usability and intelligence for customers, everywhere.

“As an Ai-Powered platform focused on transforming how the world works together, and a long-time partner of Google, Dialpad is thrilled to work with Google Cloud on new generative Ai capabilities,” said Craig Walker, founder and CEO of Dialpad. “We infused Ai into our platform five years ago — and building it out responsibly is a facet that we’ve always taken seriously. Google is a longstanding AI industry innovator — which is a key reason why Google Cloud’s generative AI is the right technology for us to leverage as we continue to deliver new features and capabilities in a way that is responsible and sustainable. Vertex AI brings an added layer of contextual depth to Dialpad’s platform, bubbling up customer insights in real-time to make it easier for salespeople and customer service agents to do their job — which has been the core of our mission since day one.”