Dialpad increases investment in Canada with headcount growth

Dialpad increases investment in Canada with headcount growth

Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced plans to expand its employee presence in Canada. Through increased focus on talent acquisition, Dialpad is building a modern, research and development hub in the country to advance the fields of Artificial Intelligence (AI), Natural Language Processing (NLP) and Automatic Speech Recognition (ASR).

“It’s been a year of tremendous growth for Dialpad, including the acquisition of Highfive, securing $126M in Series-E funding and expanding our overall headcount by almost 50%. We are excited to continue this momentum by strengthening our research and development teams based in Ontario and British Columbia,” said Jim Palmer, Vice President of Data Engineering, Dialpad. “We are delighted to have built strong partnerships with key Canadian institutions of higher learning like the University of British Columbia. And we are eager to deepen our engagement in Canada by further accessing the breadth and depth of diverse talent across the country, particularly in the Kitchener-Waterloo area, through the hiring efforts we are announcing today.”

“We are proud to have Dialpad as a partner,” said Milad Maymay, Director, Program Operations and student management, University of British Columbia. “As Dialpad has grown, so has its support of our capstone program. Together, we are able to provide students with real-world work experience on the cutting-edge of AI technology.”

Dialpad already has a strong presence in Canada, with offices in Kitchener-Waterloo and Vancouver, and additional employees across Alberta, Saskatchewan and Quebec. With over 160 full-time employees in the country, more than 20% of Dialpad’s workforce resides in Canada. A majority of these workers were hired after March 2020 as the company saw heightened demand for its cloud-based calling, conferencing and contact center technology due to the increase in flexible working environments during the COVID-19 pandemic.