Dialpad, Inc., the modern business communications platform powered by AI, saw record growth over the past 12 months, underscored by a successful Series-E funding round, surpassing the critical SaaS milestone of $100M in ARR, and securing a major collaboration with T-Mobile for Business. Ten years after the company was founded, and accelerated by the shift to a distributed workforce, Dialpad is one of the fastest growing private companies in the rapidly evolving “work from anywhere” era with strong demand for its cloud-based calling, conferencing and call center services.
The company’s growth is reflective of larger trends within the CCaaS and UCaaS industries. The appetite for cloud-based communications services skyrocketed due to the COVID-19 pandemic and shows no signs of slowing down, according to Frost and Sullivan’s 2020 North American Hosted IP Telephony and UCaaS Market Radar Report. “The year 2020 was marked by pervasive disruption, which created opportunities for cloud meeting, messaging, calling and contact center services. We expect certain 2020 trends—e.g., remote work and the move to digital workflows—to continue in the future,” said Elka Popova, Vice President of Connected Work at Frost & Sullivan. “This trend will drive demand for flexible technology consumption models, mobility, and advanced collaboration tools. Dialpad’s robust UCaaS and meeting solutions are well-positioned to address evolving customer needs. Advanced features such as analytics tools, AI, contact center, call transcription, and speech coaching enhance the value of Dialpad’s offerings.”