Dialpad Offers 100% Uptime Service Level Agreement (SLA)

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Dialpad, Inc., the leading cloud communications platform for AI-powered calling, conferencing and contact centers, today announced a 100% uptime Service Level Agreement (SLA) for Dialpad Enterprise users. With an increasingly remote workforce, companies are investing in cloud-based communications platforms, such as Dialpad, for simple deployment, seamless scaling and continuous uptime.

“In an era when every business will need to rely on modern business communications tools like Dialpad, uptime and availability of those tools is a key consideration,” said Craig Walker, CEO and founder of Dialpad. “With our unique “Split Cloud Architecture”, 24/7 around-the-world network operations center (NOC), combined with physical ownership of our media infrastructure and local carrier partnerships, we are in a unique position to provide world-class availability and quality that none of our competitors can match.”

Dialpad offers the 100% uptime SLA to both CCaaS and UCaaS enterprise users. Unlike the industry standard practice of scheduling downtime despite uptime guarantees, Dialpad provides enterprise customers with true 100% availability. Because of its unique architecture, Dialpad has no required maintenance windows and never will. The 100% uptime SLA furthers the company’s commitment to customer satisfaction and delivering a best-of-breed business communications and collaboration platform.

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