Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced it has joined the Intercom App Partner Program to bring sales and support teams a seamless experience across voice and messaging. This new integration allows Intercom users to easily switch between Dialpad’s AI-powered calling and Intercom’s best-in-class business messenger during interactions with customers. Together with Intercom, Dialpad continues to help agents get the most out of every conversation and be productive from anywhere, on any device.
The Dialpad and Intercom integration enables users to easily switch between messaging and voice by allowing agents to call customers from an Intercom chat, and log that interaction in both Intercom and Dialpad. The app uses Intercom’s private chat log, visible only to Intercom users, to log Dialpad’s proprietary Voice Intelligence (Vi™) link and recording. With Dialpad’s new app built for Intercom, support teams can reduce resolution times and increase customer satisfaction. By launching phone calls from Intercom’s messenger, the integration also empowers sales teams to close high-intent deals faster.
“This is a unique partnership. Dialpad and Intercom are not just technology partners, but also each others’ customers. We know firsthand how powerful each platform is, making today’s launch really exciting,” said Brian Peterson, co-founder and Chief Technology Officer, Dialpad. “Both Dialpad and Intercom are committed to empowering sales and support teams to be more productive. Through this partnership, Intercom users have direct, seamless access to Dialpad’s powerful voice technology and reliable business phone services within Intercom’s business messenger.”