Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by Domino’s Pizza (NYSE: DPZ) to drive communications for its network of franchisees and enable next generation customer experiences.
Domino’s, a leading national restaurant chain, will leverage Vonage’s unified communications solution and programmable voice capabilities to enhance the customer journey and connect more than 6,000 franchise and corporate locations across the U.S.
Domino’s has also implemented its new “Intelligent Call Manager” with Vonage’s Voice API integrated with Vonage’s unified communications solution. Providing personalized support for its customers, Domino’s Intelligent Call Manager uses Vonage’s platform to help drive efficiencies and enhance order taking through:
- Integration of the Domino’s Tracker®, allowing customers to track their order status in real-time
- Automated routing to Spanish-language call center agents
- Caller ID