Dubai World Trade Centre Takes Major Step Towards Composable Experiences With Avaya OneCloud CCaaS

As Dubai’s events industry continues to lead the world following its post-pandemic reopening, Dubai World Trade Centre (DWTC), is taking a major step towards embracing digital capabilities that better connect its customers and employees across any touchpoint with Avaya (NYSE: AVYA) OneCloudTM CCaaS.

Coming as DWTC’s initial foray into cloud-based communications technologies, the Avaya solution will enable composable experiences for both its exhibitor customers and internal users. This will enable DWTC to:

  • Effortlessly connect digital touchpoints across the entire customer journey – with a focus on email, chat and voice.
  • Intelligently match customers with the best DWTC employees to serve their needs.
  • Deliver personalized agent experiences through a customizable workspace that easily brings customer insights from different applications and systems into a single pane of glass.
  • Help DWTC stay ahead of every customer interaction by predicting needs and proactively engaging customers with actionable insights infused throughout the customer journey.