Enghouse Interactive, a leading developer of contact centre software and services, has established an Australian and New Zealand node to help local customers move customer service operations to the cloud.
The new node for Australia and New Zealand is Enghouse’s third globally, and is part of a strategy to help customers migrate their contact centre from on-premise in search of more flexible and cost effective cloud-based solutions.
More than 20 Enghouse customers are already being migrated to the live node, which is co-located in Microsoft’s Australasian Azure cloud.
James Owens, Managing Director & VP APAC, Enghouse Interactive, says “Our customers are increasingly asking for the improved security, flexibility and performance that comes with CCaaS, including the ability to add capacity during peak demand periods. We chose the Australia/NZ Azure cloud because it offers customers a secure and familiar technology as many are already using Microsoft Teams natively with their Enghouse Contact Centre solution”.