Enghouse Interactive has announced the release of Proteus Call Accounting for Microsoft Teams. This advanced call analytics application helps businesses in their migration planning and ongoing management of call activity on Microsoft Teams.
The new initiative follows Microsoft’s release of its Call Records API, enabling organisations to analyse their activities on Microsoft Teams in detail. Empowered by this new release, Proteus’ ability to deliver call record analysis assists organisations using Teams in multiple ways.
Cost management is facilitated by analysing adoption rates for Teams features, such as audio calls, video calls and chat. This helps with planning networking requirements and the identification of unused assets for discontinuation. Additionally, Proteus shows the breakdown of standard calls over the public switched telephone network (PSTN) versus native Teams calls, helping business users identify key trends and make decisions that deliver cost savings. […]