ePlus inc. (NASDAQ NGS: PLUS – news) today announced the launch of ePlus® Automated Virtual Assistant (AVA) for Collaboration Spaces. ePlus AVA™ uses robotic process automation accompanied by ePlus Managed Services to present an exceptional experience for users in video-enabled conference rooms and workspaces.
ePlus AVA™ for Collaboration Spaces:
- Provides conference room and workspace endpoint functionality assurance prior to meetings taking place
- Utilizes synthetic testing and inspection of all necessary collaboration components, including the room, audio/video components, and network
- Enables administrators to proactively interact and conduct testing at any time, and on demand, when trouble has been discovered or reported
- Automates help tickets so problems are documented, and remediation can begin immediately, often before an end user is even aware, improving the overall customer experience
- Streamlines reporting for dashboard analytics, providing real-time insights by geography and device type for an entire collaboration environment
- Expedites resolution time, decreasing operational overhead while improving availability
- Increases adoption and the return on investment of collaboration spaces and conference rooms
- Unburdens IT and audio/visual support staff to focus on their organization or business
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