Evolve IP, the world’s leading provider of Work Anywhere™ solutions; today announced that it has integrated the omnichannel Evolve Contact Suite with Microsoft Teams and the company’s virtual Workspaces solution. The powerful combination allows agents to be fully immersed in all parts of the business while supporting clients and prospects anywhere on the devices of their choice. Leveraging a powerful, Web-based identity and access management portal, agents and managers can take advantage of the productivity benefits of Microsoft Teams, access all of the business’s applications, including legacy on-premises applications, while delivering a world-class customer experience with Evolve IP’s analyst-acclaimed omnichannel contact center software.
The COVID-19 pandemic has wreaked havoc on contact centers forcing businesses to quickly spin up patchwork, work-from-home solutions or dramatically alter their physical contact center footprint. Now, with businesses evaluating a long-term strategic change toward work anywhere users, IT and contact center leaders are looking at better ways to connect agents not only to the contact center solution, but to the critical applications they need to do their jobs. […]