Five9 and Deloitte Digital have collaborated over the past several years to bring transformational Cloud Contact Center as a Service (CCaaS) solutions to clients. Building on past successes, and fueled by the market momentum, the new alliance provides companies from around the globe more options to improve their customer experience, including an intelligent cloud contact center with the ability to rapidly deploy and expand functionality.
“With significant and growing demand for Cloud Contact Center as a Service migration, Five9’s capabilities can help us to deliver positive service experiences for our clients and their customers,” said Andy Haas, Service Excellence leader, Deloitte Digital. “As the global pandemic leads more enterprises to prioritize contact center modernization and emphasize the human experience, this alliance enables Five9 and Deloitte Digital to guide companies in their transformation journey from inception through deployment and operation.”
Recently, Deloitte Digital was named the System Integrator Partner of the Year for the second year in a row at the annual Five9 CX Summit conference. The Digital Customer offering at Deloitte Digital helps leading companies across industries to apply human insights to design, build and operate service and sales solutions that create impactful experiences.