Five9, a leading provider of the intelligent cloud contact center, announced today it is hosting its annual CX Summit Canada on December 1, 2022, followed by in-person networking events in Toronto, Montreal and Calgary. CX Summit Canada will explore industry trends, strategies, and new solutions to move Canadian enterprises forward in migrating on-premises contact centres into the cloud.
A think tank discussion with Frost & Sullivan, commissioned by Five9, revealed many Canadian contact centres are still on-premises and slow to adopt cloud migration strategies. During the discussion business leaders in Canada shared their thoughts on the benefits of migrating to the cloud versus staying on-premises, but noted that many challenges are slowing them down, including integrating systems and applications, security, and addressing IT needs for remote workers.
CX Summit Canda will address these topics and demonstrate solutions that make moving to the cloud easier and more cost effective, while enabling contact centre agents and customers to have a better experience.
“Canadian organizations need to offer great customer experience consistently, and on-premises systems no longer enable the quick satisfaction customers demand. The rise of digital technology has empowered customers,” said Jon Arnold, Principal of J Arnold & Associates. “While there are challenges in the Canadian market slowing down the switch, migrating to a cloud solution enables efficiency and automation to speed up customers’ requests while keeping agents happy and informed and resulting in customer loyalty.”
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