Five9 Announces Availability of Service Cloud Voice for Partner Telephony on Salesforce AppExchange

Five9 today announced the availability of Five9 Service Cloud Voice for Partner Telephony, the latest evolution of its integration with Salesforce. The integration with Service Cloud Voice meets the growing demand to connect the broader customer experience ecosystem, enhance the contact center experience, and improve agents and supervisors access to rich data, including CRM and omnichannel insights.

Customers can now connect certified telephony solutions into Service Cloud Voice with Service Voice for Partner Telephony, creating a unified agent and digital channel experience that delivers faster, smarter and more personalized service.