SAN RAMON, Calif.–(BUSINESS WIRE)–May 6, 2020– Five9, Inc. (NASDAQ: FIVN), a leading cloud contact center provider, today announced the availability of four new packaged applications built on the Five9 Whendu workflow automation platform. Whendu applications address targeted use cases, covering key enterprise requirements like real-time dashboards and customer outreach, designed to make customer service a more human experience.
“Our customers have told us that they face a false choice today between deployment speed and customizability of their CCaaS solution,” said Anand Chandrasekaran, Executive Vice President, Product Management at Five9. “Either they are tied to a stack that is easy to deploy but isn’t best in breed or they can build a customized solution but need a team of internal developers. At Five9, we believe this shouldn’t exist.”
Five9 Whendu lets businesses react intelligently to real-time events with automated workflows. Workflows coordinate action and information flow across Five9 and other business systems. The Whendu name reflects this powerful functionality as a shortened version of the phrase “when that happens, do this.” […]