Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact centre, announced that CANCOM, a global Digital Transformation Partner, has recently selected Five9 as its exclusive CCaaS vendor. This strategic partnership aligns Five9 with one of the largest global technology resellers and reinforces the company’s commitment to not only growing the Five9 partner ecosystem but increasing its presence in the international market, specifically Europe.
With over 4,000+ employees across Europe and the USA, CANCOM delivers an extensive suite of IT services helping organisations into the digital future. CANCOM supports its customers by delivering tailor-made end to end IT solutions from a single source – helping customers tackle the challenges of complex enterprise IT problems and increasing their business success through the implementation of modern technology. This includes key solution offerings such as Hybrid IT, Enterprise Workplace and Cybersecurity.
Through this new partnership, CANCOM plans to grow the contact centre aspect of their business by fully utilising the flexibility and scalability of the Five9 Intelligent Cloud Contact Centre to provide an easier and enhanced experience for both the agents and businesses. One of the key aspects of the Five9 Platform that appealed to the CANCOM team were the extensive integrations with the broader unified communication and collaboration space. In particular, the seamless integration between Five9 and Microsoft Teams, which allows contact center agents to easily identify the right knowledge workers and subject matter experts helping reduce wait times, make agents more productive and lead to quicker resolution times for customers.