Five9 Partners with Cresta to Deliver AI-Driven Real-Time Intelligence

Five9 Partners with Cresta to Deliver AI-Driven Real-Time Intelligence

Cresta, the leader in Real-Time Intelligence for the contact center, today announced it has accredited its real-time integration with Five9 (NASDAQ: FIVN) the industry-leading cloud contact center platform. The integration allows Cresta customers to connect into the Five9 AI driven customer engagement platform and allows Five9 customers to easily implement Cresta’s advanced AI-driven real-time intelligence layer, removing technical barriers and increasing overall value from both solutions. As a part of this partnership, Five9 has also invested in Cresta’s Series C funding.

Cresta helps teams in contact centers drive better customer experience CX, ensure compliance, and unlock revenue opportunities with its AI-driven, real-time coaching platform for agents providing dynamic, live guidance based on the best practices of top performers. Cresta also provides real-time visibility for managers to see and track every conversation and agent progress. As a result, Cresta helps teams improve their performance, increase CSAT and RPC, lowering average handle time (AHT), and in turn boost customer satisfaction and experience.

The Five9 platform provides a variety of open APIs for customers and partners. Specifically, the VoiceStream API is a developer-friendly, modern cloud-to-cloud real-time media streaming API enabling frictionless integrations with partners and securely protecting customers’ voice data. Five9 VoiceStream helps customers, partners and system integrators leverage the power of real-time voice and add a broad range of value-added applications on top of the Five9 platform.

“We are so excited to be working with Five9 as an accredited and integrated partner,” said Zayd Enam, CEO and Co-founder of Cresta. “Five9 has solved one of the most challenging aspects of contact center technology with VoiceStream; making real-time integration easy, reliable, and secure rather than a cost and time barrier to adopting new technologies. As integrated solutions, we can deliver on the promise of better CX in real-time.”

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