SAN RAMON, Calif.–(BUSINESS WIRE)–May 4, 2020– Five9, Inc. (NASDAQ: FIVN), a leading cloud contact center provider, today announced the launch of an Agent-Expert Consultation experience which seamlessly enables contact center agents to access the subject matter expertise of any Zoom Phone users in the organization. As a result, agents can now answer questions more quickly and accurately.
PAR Technology Corporation (PAR) is a joint Five9 and Zoom Video Communications, Inc. customer that has deployed this new Agent-Expert Consultation solution.
In 2019, PAR, a provider of restaurant point-of-sale (POS) solutions, went live with Zoom Phone and the Five9 Intelligent Cloud Contact Center. The combined solution included cloud-to-cloud telephony integration, featuring direct network peering over a private network, and allowed calls to be seamlessly moved between Zoom Phone and Five9. This was achieved without incurring additional toll charges. […]