Five9 Releases New Workforce Optimization Integrations and Enhanced User Experience | Business Wire

Institutional Investor Ranks Five9 CEO, CFO and Investor Relations #1 in All

Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced a new set of features that more fully help customers realize the value of the Virtual Observer acquisition that Five9 made last year. The new features provide key integrations between Five9 Workforce Optimization (WFO) and the Five9 Intelligent Cloud Contact Center platform.

The integrations will deliver an improved agent and supervisor user experience and provide supervisors with the tools they need to motivate and engage agents wherever they work, as well as get vital reporting and analytics that can help them ensure the overall quality of the customer experience. Agents will benefit from these new capabilities as they will now be able to more effectively manage their time and workload so that they can balance productivity and wellbeing.