Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced that it has been awarded a new patent for mapping communication content across telephony, video, or chat to determine user knowledge scores.
The U.S. Patent and Trademark Office (USPTO) issued Fuze U.S. Patent No. 10877980 on December 29, 2020. The invention provides systems and methods for analyzing a Fuze user’s communication content to create a user knowledge score—an aggregation of a user’s topical expertise based on their conversational history across telephony, video, or chat. The knowledge score can be used to streamline workflows and problem-solving by empowering users and employees with faster access to individuals with specific expertise, including information not included in their bio. For example, Fuze users within an organization can more seamlessly identify an individual with a specific set of skills or expertise based on knowledge scores.
“At Fuze, we are committed to improving the way global teams communicate and collaborate with one another to drive their business forward,” said Rob Scudiere, president and chief operating officer at Fuze. “Knowledge scores are an innovative tool that modern enterprises can use to effectively identify and leverage the expertise and skills across their organization, quickly and efficiently.”