Fuze Announces Fuze Contact Center as a Standalone Offering to Meet Evolving Enterprise Needs

Fuze Enhances Communications & Collaboration Experience with New Patent for Detecting User Presence

Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced the availability of Fuze Contact Center as a standalone solution for enterprises that require a contact center for high-level customer experiences. As an alternative to Fuze’s fully integrated UCaaS + CCaaS platform, the standalone CCaaS offering empowers enterprises with rapid deployment of contact center features, such as call routing and queuing, without the cost associated with traditional solutions.

Fuze Contact Center provides a powerful call routing engine that ensures callers are directed to contact center agents quickly, securely, and with clear voice quality. With Fuze’s standalone offering, enterprises receive the same core benefits of Fuze Contact Center, including an exceptional user experience and access to Fuze’s global calling network, but with more cost-effective options and a faster deployment time.

“In transitioning to Fuze Contact Center, our team could not afford to lose any time,” said Casey Abell at WM. “Fuze worked alongside our team to get our contact center up and running within a matter of a few days, enabling us to continue providing our drivers with an optimal service experience with zero downtime.”

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