Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced that it has been awarded a new patent on how to create a unified history for multi-modal communication across chat, voice, video, and meetings.
The US Patent and Trademark Office (USPTO) issued Fuze U.S. Patent No.10306071 on May 28, 2019.
The patented approach provides users with a unified communication history across multiple modalities such as chat, phone, voice over Internet protocol (VoIP), SMS, video calls, and meetings. The communication history also extends across multiple device types, including hard desk phones, mobile phones, desktops, fax machines, conference rooms, software softphones, and browser-based softphones. […]