BOSTON–(BUSINESS WIRE)–Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced a partnership with Snap Recordings, a leader in professional voice recordings for business phone systems. The partnership empowers Fuze cloud contact centers with automated voice recordings for a more personalized and streamlined customer experience, ultimately creating the human connection that is critical to customer loyalty and satisfaction.
“As more processes within the contact center fall under the automation umbrella, businesses walk a fine line between simplifying the customer experience and delivering a human connection that is imperative to sustaining customer relationships,” said Jed Brown, SVP of Product at Fuze. “Combining Fuze cloud communications with customized recordings from Snap blurs the lines between automation and customer experience, ensuring more efficient and impactful contact center interactions.”
In an effort to operate more efficiently and optimize business communications, organizations are increasingly turning to automation. According to a report from Gartner, workplace automation is anticipated to deliver $2.9 trillion of business value and 6.2 billion hours of worker productivity globally. Today, automation is used to deliver smarter interactions and create template responses for call center agents to approve and distribute, saving them time and freeing them up to complete other important tasks.