8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced rapid adoption of the 8×8 Voice for Microsoft Teams solution, surpassing more than 100,000 business users globally. The 8×8 direct routing solution provides organizations adopting Teams with enterprise-grade global telephony and other capabilities, further extending the Teams experience to enhance employee and customer experience. 8×8 also announced the latest 8×8 Voice for Microsoft Teams enhancements, including call recordings and presence sync.
“As organizations increase their usage of Microsoft Teams, 8×8 is delivering differentiated capabilities with its Voice for Microsoft Teams solution, such as new integrated features and expanded global reach for users in countries such as China, Russia, and Japan,” said Dave Michels, founder and principal analyst at TalkingPointz. “For organizations relying on Teams that require enhanced communications and customer engagement capabilities, 8×8 offers a unique solution with its integrated global telephony and contact center solution.”
In a study commissioned by 8×8, Hanover Research found that 80 percent of respondents said their organizations are likely to integrate Microsoft Teams with third-party telephony providers. 8×8 Voice for Microsoft Teams helps organizations shift to hybrid work by expanding Teams into an advanced communications, collaboration, and engagement hub. The latest enhancements include: