Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by Goosehead Insurance, Inc. (NASDAQ: GSHD), a rapidly growing, independent personal insurance agency, to provide contact center capabilities to its more than 2,000 insurance agents across the U.S. With Vonage Contact Center for Salesforce, Goosehead is arming its agents with the ability to create meaningful engagement with clients and prospects, from anywhere and across any communication channel – voice, video, SMS, social messaging and chat.
Key to Goosehead’s decision to implement Vonage Contact Center (VCC) is its integration with Salesforce, which Goosehead utilizes to manage its client and partner base. With this partnership, Goosehead agents will now be able to easily integrate their client data in Salesforce with VCC to deliver a more personalized client experience. As Goosehead continues to scale, Vonage also provides a solution that is agile enough to grow and evolve with the company’s rapidly changing needs. […]