Today, Gridspace announced a new partnership with Google Cloud to deliver Gridspace Sift via the Google Cloud Marketplace. The partnership helps financial services and healthcare companies accelerate their contact center transformations by simplifying cloud deployments and procurement processes. With Gridspace Sift on Google Cloud, contact centers can observe 100% of their real-time communications, uncover population-level customer issues, drive back-office efficiencies with automated quality scoring, as well as compliance and brand reputation checks. Additionally, organizations can elevate agent performance with live guidance and transactional assistance, and deploy natural-sounding, virtual agents, enabling integrated and intelligent capacity management.
Gridspace Sift on Google Cloud is a no-code solution that is capable of handling more than 50,000 concurrent voice calls out-of-the-box for large contact centers. Customers of Gridspace Sift on Google Cloud can take advantage of Google Cloud’s leading networking, security and artificial intelligence (AI) / machine learning (ML) infrastructure and Gridspace’s purpose-built contact center application workflows, pre-trained models and comprehensive deployment expertise.