SyncPro announces that IMS Technology Services (IMS) has joined its growing AV community of CloudOS-connected integrators. Leveraging SyncPro’s managed services platform, IMS can now remotely monitor and troubleshoot its commercial AV installations, strengthening its value proposition for end users.
Based near Philadelphia, IMS often monitors the health and performance of its AV projects post-installation. In addition to standard troubleshooting and diagnostics, IMS monitors how often and when equipment is used to determine when systems should be replaced, upgraded or scaled. Importantly, the CloudOS platform will greatly extend IMS’ reach across a client’s AV ecosystem, instead of limiting access to specific components as before.
“SyncPro provides us with a manufacturer-agnostic system that gives us quick access to digital signage, UC and professional Audiovisual equipment for the first time,” said Gary Schellhas, Quality Assurance Manager, IMS Technology Services. “SyncPro offers direct integrations with messaging platforms and ticketing systems and an open API that immediately connects us to the dashboards that push data to CloudOS. This not only gets us online much faster, but helps us maximize system uptime for our clients and understand how they use their AV systems. We are no longer weighed down by the custom programming of proprietary systems.”