Intermedia Acquires Omni-channel Cloud Contact Center Provider, Telax

SUNNYVALE, Calif., Aug. 12, 2019 /PRNewswire/ — Intermedia, a leading unified communications as a service (UCaaS) software provider for managed service providers (MSPs) and the small and medium-sized businesses (SMBs) they serve, today announced the acquisition of Telax, a Toronto-based cloud contact center as a service (CCaaS) software provider. Financial terms of the deal were not disclosed; however, Intermedia has shared that this transaction brings annualized revenue to ~$250 million.

The Telax acquisition advances Intermedia’s position as a cloud communications and collaboration leader through the addition of a world-class omni-channel CCaaS solution. For partners, it means access to additional, significant recurring revenue streams through an integrated UCaaS/CCaaS solution or CCaaS standalone; solutions that share the same intuitive administrative point of control, 99.999% uptime SLA, full sales, marketing, training, billing, and taxation support, and J.D. Power-certified 24/7 technical assistance that Intermedia’s partners value today. And for customers, the acquisition delivers a single platform that better addresses the needs of frontline, knowledge, and contact center workers through a common set of communications and collaboration tools that help drive greater efficiency and productivity.

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