Sunnyvale, CA, October 23, 2019 –Intermedia, a leading provider of unified communications as a service (UCaaS) solutions to channel partners and the businesses they serve, today announced the launch of Intermedia Contact Center.
Building upon technology gained through the recent acquisition of contact center as a service (CCaaS) company Telax, Intermedia Contact Center is available in three packages to create more efficient and informed customer interactions for businesses of any size and complexity – from a small, single-channel contact center to the most advanced omni-channel enterprise environment.
Developed on a proprietary platform, Intermedia Contact Center is available as both a standalone service as well as part of an integrated bundle with Intermedia UniteTM – the all-in-one business phone and communications solution – for those businesses and partners looking for a complete communication and collaboration suite from one provider.
- Help businesses of all sizes strengthen their customer relationships with communication tools that help drive better customer interactions – delivered at a fraction of the cost of traditional, on-premises contact center systems
- Scale from the smallest businesses up to meeting the most sophisticated needs of the largest enterprise organizations, with a feature-rich omni-channel environment that helps deliver world-class customer experiences
- Provide MSPs with the opportunity to earn at least 5X more revenue with flexible private label and co-branded reseller models (compared to traditional commission-based agent models), all while maintaining ownership of their customer relationships