InterVision, a leading strategic IT service provider and AWS Premier Consulting Partner, is excited to announce the addition of Amazon Connect into its Unified Communications solution portfolio of Amazon Web Services (AWS) offerings. By combining nearly 20 years of communications and proven cloud solutions delivery experience with Amazon Connect, InterVision has expanded its cloud-based contact center solution for mid- to enterprise-sized organizations, empowering them to deliver a better customer experience on any channel while saving up to 80% compared to traditional contact center solutions.
Many technology teams are pressured to provide reliable, feature-rich, and flexible contact centers that meet customer and marketplace demands at mindful price points.
Amazon Connect—designed from the ground up to provide omnichannel customer experiences with a pay-for-what-you-use model—provides a seamless experience for business agents and customers. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools. Amazon Connect simplifies contact center operations, improves user efficiency, and lowers costs.
“It’s common sense for us to expand InterVision’s legacy of simplifying and unifying collaboration technologies by adding Amazon Connect to our AWS portfolio of offerings,” says Jonathan Lerner, President and CEO at InterVision. “By leveraging InterVision services for Amazon Connect, clients can expect increased agility, scalability, and a competitive edge in their markets. And who says they can’t save money too? Yes, we help all our clients stay cost-optimized.”