RingCentral, Inc. (NYSE: RNG), a leading provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced the launch of RingSense™, a ground-breaking AI platform that brings the power of conversation intelligence to business communications and collaboration. Leveraging generative AI, RingSense enables organizations to turn their conversation data into powerful insights that will unlock productivity and drive business outcomes.
“Today marks an important step forward in our journey. Generative AI is a game-changing technology that will fundamentally transform communications and collaboration. Natural language, and voice in particular, has always been a universal interface for information, intent, and emotion that has been largely untapped,” said Vlad Shmunis, founder, chairman and CEO, RingCentral. “Now with RingSense, we have the opportunity to inject cutting-edge AI across the entire RingCentral portfolio and make communications a powerful resource for businesses to unlock new potential and quickly extract meaningful information and insights.”
Over the last few years, RingCentral has developed a rich set of AI models that delivers conversational speech analysis and emotional sentiment recognition to the RingCentral platform. Last year, RingCentral rolled out numerous AI-powered video meetings capabilities and was first to market with Advanced Meeting Insights and Summaries, which uses AI to enable a user to quickly catch up on a missed meeting or use the tool for automated note taking.
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