IR (ASX:IRI), the leading global provider of experience management solutions for critical communication and collaboration, IT infrastructure, and payments ecosystems, has announced a strategic partnership with Jabra to deliver a richer collaboration experience with true ear-to-ear experience visibility.
IR Collaborate will integrate with Jabra, a leading global audio technology provider to enterprises, managed service providers and contact centers, to add real-time endpoint data to enhance the monitoring, alerting, and troubleshooting of meetings and calls. Device data will be integrated into Collaborate’s unique EQ360 experience visualization functionality. The integration will enable more comprehensive insight into the sound quality and performance of Jabra devices, including headsets, speakers, and webcams, from wherever users are working.
“Delivering great audio and video experiences in the HWOW (Hybrid Way of Working) has never been more important. And to Jabra, the experiences go beyond transporting sound and video streams” says Anders Hvelplund, SVP Contact Center Solutions at Jabra. “Our intelligent audio/video solutions deliver the real-time data that help reinvent how enterprises facilitate great collaboration from anywhere. Our partnership with IR and their analytics and insights expertise enables our shared customers to make informed decisions and take the targeted action needed to adjust to and excel in HWOW.”