IR Delivers Mission-Critical UC and Collaboration Performance Management to Service Providers to Accelerate Revenue and Deliver on SLA’s

SYDNEY–(BUSINESS WIRE)–IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that IR Prognosis for UC now features enhancements that will better help Service Providers deliver greater service assurance. These new features include network assessment and testing for private cloud UCaaS offerings like Cisco HCS, streamlined multi-tenancy management and security administration, and improved proactive management of customer SLAs and proof of performance.

“With Prognosis for UC, we can proactively prevent future outages for our clients, saving us both time and money, in addition to helping us with customer retention”