IR (ASX:IRI), the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, today announces expanded vendor support to include Cisco Webex Meetings as part of the IR Collaborate suite of solutions for enterprise unified communications and collaboration (UCC) environments.
This new hybrid solution will be the first ever to support both cloud and on-premises Cisco voice, video, and meeting solutions in one place. It enables complete performance and experience management to help users collaborate seamlessly. With IR Collaborate, customers can:
- better manage their Webex deployment.
- access key success metrics, such as user adoption, device utilization, and service health.
- proactively monitor, troubleshoot and be alerted to issues across their UCC ecosystem.
- have visibility not just within Webex Meetings, but across their entire environment, including existing on-premises Cisco voice, video, and contact center (CC) solutions, as well as other vendors UCC platforms and services, networks, devices, SBCs and more.