IR Joins Zoom ISV Partner Program to Enhance Collaboration Experience

IR (ASX:IRI) a leading global provider of performance management and analytics for unified communication and collaboration, IT infrastructure, and payment ecosystems, today announced new integrations with Zoom Video Communications, Inc. This partnership will benefit organizations that operate communication and collaboration ecosystems from multiple vendors, optimize performance and deliver a seamless end-user experience.

Large, global enterprises, typically deploy different collaboration tools from multiple vendors to meet the diverse communication needs of the modern workplace. Nearly 80% of workers used collaboration tools for work in 2021, up from just over half of workers in 2019, according to the Gartner, Inc. Digital Worker Experience Survey.[1] Some organizations also permit using a range of personal audio and video devices. These scenarios inevitably add to the complex ecosystem IT teams need visibility across to support and maintain successfully.

“Many quality issues in communication and collaboration ecosystems originate from outside the collaboration platforms, but users of these tools feel its impact the most. IR Collaborate provides a single-pane-of-glass view of the ecosystem to enable IT teams to optimize the end-user experience,” said John Ruthven, CEO and Managing Director, IR.