KAR Global Improves Customer Service and Operational Efficiency with Workflow Solution from Five9 and ServiceNow

Automotive remarketing leader improves customer satisfaction, solves customer issues, and avoids business disruptions

KAR Global’s unique end-to-end platform provides buyers and sellers across the global wholesale used vehicle industry with innovative, technology-driven remarketing solutions — including financing, logistics and other related services. Headquartered in Indiana, KAR’s physical, online and mobile marketplaces reduce risk, improve transparency and streamline transactions for customers in more than 80 countries.

“KAR’s investment in digital platforms, data-driven solutions and innovation fueled our growth through acquisitions and that growth created a multi-platform customer service experience,” said Tom Fisher, CIO at KAR Global. “To truly redefine our customer experience strategy, we needed to rethink our technology solutions culminating in a multi-month evaluation of our internal operations and technology footprint which clearly laid out our strategy and vision.”