Kingspan has partnered with integrated cloud communications platform provider 8×8 in a bid support its growth and streamline employee and customer experience.
Headquartered in Cavan, the insulation and building solutions provider previously used several disparate legacy on-premises telephony and contact centre systems. With growing demand for a single voice, video, team chat and contact centre solution, the organisation needed to retire legacy PBXs and contact centre solutions and bring everyone onto a new cloud communications platform to improve employee productivity and customer experience.
Kingspan also identified gaps in its customer analytics and data. With multiple vendors and platforms used across the business and in different locations, having a single view of a customer had been challenging for the company. It thus required a single vendor to unite data spanning across its international offices.