AUSTIN, Texas–(BUSINESS WIRE)–Lifesize®, a global innovator of immersive enterprise communication solutions, today announced the launch of CxEngage Video, a new native video solution for cloud contact centers. Available immediately to customers worldwide, CxEngage Video allows contact center agents to rapidly initiate video-based conversations from any support channel — including phone, email, chat, SMS and social media — using a single interface, enabling organizations to deliver value-added remote services, from telemedicine to technical support to financial advisory.
“The ability for customers to show, not just tell, an agent what they are experiencing stands to drastically reduce support resolution times, improve agents’ ability to provide a personalized experience and differentiate brands through a new bar for contact center customer service.”
“Effective communication is critical to delivering exceptional customer care and resolving issues quickly,” said Michael Pace, director of global member services for Virgin Pulse. “Adding video capabilities to agents’ toolkits is a significant advantage. No other communication medium comes close in being able to provide the same level of personal connection, detail and customer service. Introducing video will allow contact centers to resolve calls more quickly and efficiently, positively impacting the customer experience, agent productivity and the bottom line.” […]