Lingo Communications (“Lingo”) a leading global Cloud/UC and managed service provider, today announced that it recently completed the implementation of its Cloud Contact Center solution to power Tahoe Forest Hospital’s new Covid-19 Call Center service.
The rapid implementation of the Lingo Cloud Contact Center solution was an amazing accomplishment. This truly life-saving implementation was deployed in less than one week to meet the urgent need for this new Call Center.
Tahoe Forest Hospital was already a Lingo customer using our Voice, LD and Broadband services. So, when the recent need arose for them to quickly standup a vaccine Call Center they, along with their technology partner Prism Telemanagement, tapped Lingo to help them implement their Cloud Contact Center solution. This Call Center now manages their high-volume vaccine rollout efforts.
This deployment allowed the customer to transition agents to their hybrid in-person and work-at-home Call Center model within one week. If absences increase because of Covid-19, they can easily add staff from other departments into the queues so they can temporarily assist with call volume. For periods of high call volume, Lingo’s Cloud Contact Center solution also utilizes a callback feature which allows callers to receive a return call from an agent when the call volume normalizes.