MetTel, a digital transformation and communications leader, today announced a unified solution that allows customers to use Microsoft Teams to enable external calling to or from any source, directly from the Microsoft Teams application.
As a result of the COVID-19 pandemic, many American workers are now working remotely, using new collaboration tools, and looking for ways to maintain productivity. Microsoft Teams usage has grown exponentially during the pandemic. In fact, according to Microsoft, this past fall, Microsoft Teams climb to 115 million users, generating more than 30 billion collaboration minutes in a single day.
Traditionally, employees using Teams were only able to place calls to colleagues internally but were unable to make outbound calls to any public-switched telephone network number (PSTN). As a result, workers must frequently shift out of their workflow to gain live external expertise or they are forced to supplement Teams with additional voice plans or expensive flat-rate packages. In fact, 40% of the average employee’s 44-hour workweek – 17.6 hours – is spent multitasking between communications platforms and other tasks.
CRV Insurance needs to stay in close touch with its clients. As a Rhode Island-based provider of insurance solutions to businesses and consumers, its phone lines are lifelines for clients who need their help, and employees who need to be there for them, whether it’s for a routine conversation or a stressful claim call.