Microsoft Says Teams Issue Sending Calls ‘Straight To Voicemail’

Microsoft on Friday said it was seeking to remediate an issue with the Teams calling service that was sending calls straight into some users’ voicemails.

The Teams collaboration app can be used for VoIP audio calls between Teams users, while Microsoft also offers an option to add a full phone replacement within Teams, which uses the Public Switched Telephone Network.

At about 3 p.m. Eastern Time on Friday, the Microsoft 365 Status Twitter account disclosed that Microsoft was investigating reports of an issue that was sending incoming calls “straight to voicemail” in Teams.

Subsequently, the account tweeted that Microsoft has “isolated a recent change that has caused portions of infrastructure to send some Microsoft Teams calls straight to voicemail.”