Mitel, a global leader in business communications, today announced a strategic partnership with Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, which will provide customers and partners worldwide with access to a leading contact center as a service (CCaaS) solution that operates seamlessly with Mitel’s unified communications solutions. With Five9 as Mitel’s exclusive CCaaS partner, the Five9 Intelligent Cloud Contact Center will be available for Mitel customers worldwide that need an advanced CCaaS solution integrated with their unified communications technology.
“Customer experience has become a key differentiator for many organizations; however, one size rarely fits all when it comes to how our customers use technology to achieve their goals,” said Tarun Loomba, Chief Product Officer for Mitel. “Providing a portfolio of innovative communications and contact center solutions that support our customers unique needs and help them to be successful is at the core of Mitel’s strategy. With the strengths that Five9 brings to our contact center portfolio, we can ensure an exceptional experience for customers who require an advanced cloud contact center solution – particularly those in the enterprise segment – while further empowering our partners with the ability to find the right solution for each customer.”