MMC, Inc., a Human Resources Outsourcing company (HRO), today announced it has replaced its on-premise legacy communications systems with RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, to drive an improved client experience, streamline employee workflows, and deliver IT cost savings. After migrating 3,000 of its employees to RingCentral MVP® (Message Video Phone™), MMC realized substantial savings on its business communications costs.
Known for its expertise in HR outsourcing, payroll, benefits administration, and other business processes, MMC was looking for a cloud solution that could provide greater mobility for its employees and would allow them to more efficiently connect and communicate with clients. By implementing RingCentral MVP, they have enabled employees to increase productivity and efficiency through the use of a cloud-based business phone service, video conferencing, digital fax, and SMS–on any device from virtually any location. As a result, MMC has streamlined employee workflows, increased accessibility to clients, and empowered remote workers.
“What sets us apart from the larger competitors is our white glove service delivery. We care about our customers’ experience and go that extra mile to ensure the highest service delivery possible. This means being accessible to clients when they have questions, concerns, or require assistance,” said Raul Terrazas, manager of information technology at MMC. “With RingCentral, we are now able to seamlessly communicate with clients from virtually anywhere using our office phone, mobile, or PC. Given how many employee workflows we’ve been able to improve across our company, how much visibility we’ve gained into our client communications, and how much money we’ve saved — not to mention how effortless the implementation itself was — my only regret is not migrating MMC to RingCentral sooner.”
MMC Selects RingCentral’s Cloud Communications Solutions to Improve Customer Experience and Streamline Employee Workflows
( Published on March 15, 2023 )