MOUNTAIN VIEW, CA. — JUNE 8, 2019 — Moveworks today announces a technology integration to help enterprises using Microsoft Teams deliver autonomous resolution of employee IT tickets. Through this integration, employees can now engage Moveworks’ AI-powered bot within Teams to get instant help — whether it’s a request for information, troubleshooting support, resetting a password, or any other IT request — without involving an IT support agent.
Powered by Natural Language Understanding (NLU) and Machine Learning (ML), the Moveworks platform understands employee issues and requests by analyzing complex enterprise language patterns, and then triggers a resolution autonomously.
“Organizations today must be even more responsive to employees’ IT issues, given the current crisis,” said Bhavin Shah, CEO, Moveworks. “Previous approaches to speeding up IT support consisted of toolkits, which required a lot of effort to set up and configure. We’ve applied machine learning to understand the language of IT support, to identify the best path to resolve issues, and then trigger the right automation — so we can solve IT issues end to end, without the need for people to work on them.” […]