PHOENIX & JERICHO, NY–(BUSINESS WIRE)–Nectar Services Corp., the leader in the development and deployment of proactive unified communications and contact center monitoring and performance management software for the voice, video and collaboration market, today announced a powerful integration between its Customer Experience (CX) Assurance and Nectar Diagnostics offerings.
By coupling the two solutions, contact center operation teams can now benefit from a cohesive solution for automated testing and troubleshooting, significantly reducing discovery and resolution time from hours—or in some cases days—down to just minutes.
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