Nectar Services Corp., the leader in delivering actionable insights for the cloud collaboration and contact center markets, today announced Nectar for Zoom, a UCaaS (Unified Communications as a Service) digital experience analytics solution. The solution delivers actionable insights to enterprise IT support and managed services teams to enable effective troubleshooting and user experience analytics, adoption rates and usage trends within the Zoom platform.
Nectar for Zoom brings enterprise-grade visibility to global Zoom deployments and puts usage and quality in context with other mainstream collaboration platforms from Microsoft, Cisco, Avaya and others. “We rely on Nectar to help us deliver great digital experiences for our users on Microsoft Teams and Zoom,” said Chris Drass, Vice President Systems Platform Engineering, Mastercard.
“Mastercard is committed to great employee and customer experiences on our technology. High performing collaboration tools are central to connecting our global workforce,” said Drass, “from executive reporting on adoption and usage metrics all the way down to troubleshooting and advanced diagnostics for support cases, Nectar gives us the visibility we need to run our operations with confidence.”