net2phone, a leading communications-as-a-service provider and subsidiary of IDT Corporation (NYSE: IDT), today announced that it has acquired Integra CCS, a contact-center-as-a-service (CCaaS) provider operating in the Americas and Europe.
The Integra platform provides a rich set of contact center and process features, including omnichannel support, social media integrations, chat-bot communications, workflow management, development tools for tailored contact center solutions and numerous third-party software integrations. Integra was recently named a “Most Promising Contact Center Solution Provider” by CIOReview, the leading digital technology and networking publication for technology buyers, experts, and decision-makers.
“As the CCaaS and UCaaS markets continue their exceptional growth trajectories, businesses are gravitating to providers who can support integrated communications-as-a-service offerings,” said Jonah Fink, CEO of net2phone. “With the Integra CCaaS platform, our powerful UCaaS solutions, and our industry-leading SIP trunking service, we can provide holistic solutions that deliver unbeatable value. Our channel partners in the US, Canada, Brazil and Mexico have begun to introduce these packages and are extremely enthusiastic about their potential.”