New Release of Intermedia Unite® Delivers an Even More Feature-Rich, Intuitive, Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) Platform

Intermedia Cloud Communications, a leading provider of cloud communications and collaboration solutions to businesses and the partners that serve them, today announced the release of its latest version of Intermedia Unite®. This new release delivers even more of the features that businesses are looking for and helps them achieve more productive, efficient employee collaboration and deliver more informed and responsive customer care and support. Users enjoy voice, video conferencing, team chat, file sharing and backup, as well as call queues, active call routing, contact directories, and many more contact center features. As always, all are delivered and experienced on one, highly reliable, secure, and deeply integrated platform.

With this latest Unite release, employees can collaborate quickly and easily in a variety of ways, thanks to Unite’s feature-rich set of tightly integrated and intuitive cloud solutions. In addition, customer-facing teams have access to more of the capabilities they need – including managing their call queues, easily bringing other experts into calls, and efficiently logging important interaction details – to provide the type of differentiated customer care that helps build greater customer confidence and loyalty. And Intermedia Unite does this all without requiring users to switch between applications.

“Businesses of all sizes are redefining how their employees engage with each other and with customers around the world,” said Ira M. Weinstein, founder and managing partner of Recon Research, a leading market research and analyst firm focused on the communications space. “The Intermedia Unite platform offers both UCaaS and CCaaS capabilities within a single, elegant solution. And with each new release, Unite adds more features that make it faster and easier for hybrid workers to communicate, collaborate, and support customers while working from the office, from home, or from anywhere in between.”